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Terms & Conditions

Refund Policy

 

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you have to update us with your decision in 2 days once you receive the hardware. Item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 2 days after delivery, considering you have not updated us in the given time frame. 

 

 

Refunds (only for full payments)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@techprolabz.com.

 

Sale items (if the purchase was discounted)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (non-consumables only)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@techprolabz.com for confirmation.

 

Token Amounts:

Token amount for a course or hardware unfortunately is non-refundable and won’t be refunded.

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Privacy Policy

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  1. Your contact information may be shared with third party if needed in order to give you better services. 

  2. DISCLOSURE
    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

  3. PAYMENT
    We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
     

  4. SECURITY
    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
     

  5. COOKIES
    We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

  6. CHANGES TO THIS PRIVACY POLICY
    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you

  7. Any dispute will be resolved at Patna Jurisdiction Region and in case of law and dispute resolution 

  8. Contact at info@techprolabz.com

 

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